At Giftera, safeguarding your privacy is at the heart of our commitments. For the purposes of the UK Data Protection Act 2018, we are the "Data Controller" of your personal information. This Privacy Policy details how we collect, use, and protect your data when you visit our store or make a purchase.
1. Information We Collect
To provide you with a secure and personalised experience, we gather the following categories of information:
- Identity & Contact Details: First name, last name, email address, phone number, and delivery address.
- Payment Information: Transaction details and billing information (processed securely via encrypted payment gateways).
- Browsing Data: IP address, browser type, pages visited, and cookies.
- Personalisation Data: Photos, names, or custom texts you upload to personalise your bespoke products.
2. How We Use Your Data
Your information is processed lawfully and transparently for the following purposes:
We use your data to process payments, manufacture your bespoke items, arrange dispatch, and keep you updated on your parcel's tracking status.
To respond to your queries via our customer support team and, with your explicit consent, to send you our exclusive offers and latest news via email.
To comply with accounting standards, tax laws, and respond to requests from competent UK authorities if required.
3. Sharing Your Data
Giftera never sells your personal data. We only share it with trusted partners who are essential to our operations:
- Print-on-Demand & Manufacturing Partners: To print and create your bespoke items.
- Service Providers: Secure payment processors (e.g., Stripe, PayPal), logistics partners (e.g., Royal Mail, Evri, DPD), and marketing tools.
- Legal Transfers: If required by law or to protect our rights during a dispute.
4. Your Rights (UK GDPR)
In accordance with the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:
- The right to access and rectify your personal data.
- The right to erasure ("Right to be forgotten").
- The right to data portability.
- The right to object or withdraw your consent at any time.
- The right to lodge a complaint: You have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
5. Security & Data Retention
We implement robust technical security measures (such as SSL encryption) to protect your data against unauthorised access. Your information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by statutory retention periods.
6. Cookies
Our website uses cookies to enhance your browsing experience, analyse our traffic, and deliver targeted advertisements. You can manage your cookie preferences at any time through your browser settings.
Any Questions?
For any requests regarding your personal data or to exercise your rights, please contact Jennie and our Data Protection team at:
support@giftera.co.uk
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